Pop Art
Cool Canvas Stuff
Click here to chat live with one of our Canvas Consultants My Cart | Customer Service
Sign up to win a free canvas
Monday - Friday, 9am - 6pm; 1-877-644-2533

Frequently Asked Questions (FAQ)


1. Ordering. What are my Options?
1.1 Order on-line or by phone
1.2 Free Consultation
1.3 Steps to placing an order
1.3.1 Choose style
1.3.2 Choose layout
1.3.3 Choose size
1.3.4 Choose framing option
1.3.5 Upload photo
1.3.6 Checkout

2. I placed my order. What happens next?
2.1 Order review and contract
2.2 Three previews
2.3 Shipping

3. Policies
3.1 100% money back guarantee
3.2 Return procedures
3.3 Privacy policy
3.4 Security


1.
Ordering. What are my Options?

1.1

Order on-line or by phone
To place your order online, click Get Started and follow the step-by-step instructions. Or you can call us toll free at 1-877-644-2533 between 9am-6pm EST and our helpful staff will walk you through the process.

1.2

Free consultation
Take advantage of our experience creating tons of pop art for folks from all over the country. Upload your photo(s) tell us what you're thinking and we'll give you a call to talk through the options.

1.3

Steps to placing an order

1.3.1

Choose style
We’ve found that the easiest way to start is to browse our Example page to find a style that you like. We’ll use that example as the starting point for your design.

Or, you may click the button that says Use your Judgment. When you do that, we’ll evaluate your image and create something that we think will work best.

1.3.2

Choose layout
We offer 1, 2, 3, 4, 5 and 6 panel canvases. When you order a multi-panel canvas, you are given the option to use one photo with multiple color treatments or to use multiple photos. For example, you may choose to use multiple photos—a different photo in each panel—for a family portrait.

1.3.3

Choose size
We offer several size options depending on which layout you choose. Hint: Pop art looks great when it’s BIG! The prices you see on the size page are all inclusive. The design, gallery-wrap, and shipping costs are included.

1.3.4

Choose framing option
There are two options for your customized pop art canvas—gallery-wrapped or floating-frame. Gallery-wrapped canvases are stretched onto a sturdy 1½” wooden support. The image actually wraps around the sides for a clean modern look. These gallery-wrapped pieces are ready to hang without a frame.

With the floating-frame option, the gallery-wrapped canvas is actually set inside a real wood frame in such a way that it sort of appears to float. It costs a little more, but it is a totally awesome way to frame a piece of original pop art!

1.3.5

Upload photo
Simply browse to the photo you wish to upload and click Next. The photo will automatically upload with your order.

1.3.6

Checkout
Our checkout process is totally secure. If you prefer, you can choose the pay-by-phone option, and someone will contact you for your credit card information.
 
2.
I placed my order. What happens next?

2.1

Order review and contract
You will review your order is before we get started with the design. If we have any questions or if you’ve made a note regarding your order that you want to discuss with us personally, someone will contact you, usually the same day.

2.2

Three previews
Within 72 hours, you’ll get an email from us with a link to your previews. We always give you three options from which to choose. Click on the link, tell us which one you like, or tell us what you’d like to see adjusted.

2.3

Shipping
Orders ship via FedEx Ground within 3 days from the day you approve your preview.

Ground Shipping from our door to yours
East Coast 1-3 days
Midwest 2-4 days
West Coast 3-5 days

Shipping is FREE within the US.

Shipping to Canada is $39.95, which includes all duties and taxes.


International shipping other than Canada
Contact us for a price quote.


Rush It service
If you need your Pop-Art in hurry, you have two rush service options:
1) Rush-it – Your canvas will arrive in within 8 business days – add $75
2) Super Rush-it – Your canvas will arrive within 5 business days - add $150
 
3.
Policies

3.1

100% money back guarantee
We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied, we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from the date of shipment. If you have any concern about your canvas, please call us at 1-877-644-2533. Our customer service staff is there to help you.

3.2

Return procedures
If you need an immediate replacement for a damaged item, please call us 1-877-644-2533. Our customer service staff is there to help you. To return an item, please print the following return form, completely fill it out, and attach a 3” x 5” piece of the canvas cut from the product and return to:

Photo Pop Art
10700 World Trade Boulevard
Suite 102
Raleigh, NC 27617
Attn: Returns

3.3

Privacy policy
Your privacy is very important to Canvas On Demand, LLC (dba PhotoPopArt.com), and we are committed to respecting your privacy on this site. In order to provide our services, we will require customer information (including address and credit card information). We will maintain the confidentiality of information provided in accordance with our Privacy Policy. We may change this policy from time to time, and if we do, we will provide notice on this website regarding any changes to this policy.

2.5

Security
Canvas On Demand (dba PhotoPopArt.com) utilizes a secure server in all the transactions that hold sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through an SSL protocol that encrypts the information.


  Five Reasons to Buy     Testimonials     About Us     Meet the Designer     Custom Pop Art     Sitemap  
 
Previous
Next
reason1

Three Design Reviews

Pop Art is about who you are and what excites you. That's why you work with us to make your piece totally unique! You will select the photo, color, style, and layoutthen we will create three versions for you to preview.

After you decide on the one you like best, we will create a unique, pop art canvas that reflects your tastes and preferences-a piece of customized art that you'll be proud to hang on your wall.

reason2

100% Money Back Guarantee

Our team has set high goals for customer satisfaction, and we are committed to maintaining an unsurpassed standard of excellence. We carefully consider your desires and strive to create an art piece that exceeds your expectations. We take pride in products that are of unparalleled quality.

But if in the end, you aren't completely satisfied, we'll totally re-do your canvas or give you a 100% refund.

reason3

Matt Pascoe, Pop Artist

Matt Pascoe is an outstanding young photo pop artist who is from Brisbane, Australia. His brilliant cutting edge expertise and commitment to artistic integrity is the driving force behind Photo Pop Art.

Thousands of satisfied customers from around the globe have commissioned him to create exciting iconic images to hang on their home and office walls. Matt Pascoe takes every order seriously and is proud to put his name on each of his creations.

reason4

Gallery Wrapped Craftsmanship

In order to achieve the highest level of customer satisfaction, our team aspires to producing products of fine craftsmanship, using only the finest canvas and real wood supports and frames.

Gallery-wrapped canvases are stretched onto sturdy 1" wood supports, with a small part of the image extending around the sides so the support is completely hidden. When it arrives at your doorstep, it is ready to hang on your wall.

reason5

Free Consultation When You Want It

We truly enjoy working directly with our customers, so not only do we offer free consultation, we provide several ways for you to get it.

Click the FREE CONSULTATION arrow on our homepage to leave your question, and a consultant will get right back to you. Or get immediate help by clicking the CHAT option or by simply picking up the phone to call us. Our number is posted clearly on our website. Our CHAT and phone lines are available weekdays 9am to 6pm EST.